Closed-alpha support
Coukan support
Coukan is run by one independent developer. Every report is read, but closed-alpha response times and availability are not guaranteed.
Product and account help
Send sign-in problems, product questions, and account requests to support@coukan.app.
Privacy requests
Request access, correction, export, or deletion from the account email at privacy@coukan.app.
Security reports
Report a suspected vulnerability privately to security@coukan.app. Do not test against another person’s account or data.
Accessibility feedback
Report a keyboard, screen-reader, contrast, motion, text-size, or other access barrier to support@coukan.app.
What to include in a bug report
- The Coukan platform, device model, and operating-system version.
- The screen and action immediately before the problem.
- The expected result and what happened instead.
- A redacted diagnostic export only when support asks for one.
Account deletion during alpha
Hosted testers can start a verified export or deletion from Account settings. Contact the privacy address if that flow cannot be completed. Shared transaction history may be retained under a neutral member label where removing it would change another group member’s ledger. A limited in-app notice may explain a changed group role or required balance action, but it does not identify the former account or disclose a deletion reason. The privacy policy explains the current process.